The Global Association for Contact Center Best Practices & Networking

The Novia call center was established 1986 to sell ads to newspapers using telemarketing.
Their success and growth is based on a high level of professionalism, on long experience from the sales business and on efficient processes. Every morning staff come to work with inspiring and encouraging attitude. The company was ranked 9th in the list of best workplaces 2009 by the Great Place to Work Institute in Finland. Their training and coaching program together with a quality concept make sure customers enjoy co-operating with them to make better sales.

Lippo Mikola, Managing Director of Novia told us "This is unbelievable. We are so grateful to ContactCenterWorld.com for organizing this event and for us being a part of it. For us the most important thing in these events has been the opportunity to get to know all these international professionals and hear and learn about their best practices. To be selected and voted as the best of the best is the highest honor we have ever received. Thank you all and hope to see everybody again next year."

picture above shows some of the Novia team celebrating in Las Vegas after winning Gold
Lippo had to leave the gala dinner to fly to NY - he competed in the marathon!

Raj Wadhwani, President of ContactCenterWorld added "All the presenters were fantastic and learning from these outsourcers was fantastic – they operate a little differently than inhouse centers and shared so many tips on running a worldclass contact center. Congrats to Lippo and his team for making it to the top spot and giving Finland a precious gold medal in these global awards"

The Top Ranking Performers in the Contact Center World Awards is an annual benchmarking and best practices awards program run by Contact Center World. More details of the 2011 awards which are open for entry until end of January 2011 at this link http://www.contactcenterworld.com/worldawards

The Top Ranking Performers Conference is a conference series that consists of 4 events around the world – 3 regional and 1 global best practices conference that is open for anyone to attend.

More details of the 2011 conferences are at this link http://www.contactcenterworld.com/conferences

A full list showing the 2010 Global Rankings for all awards can be found at this link

http://www.contactcenterworld.com/worldawards/award-rankings.aspx?id=B1AF3648-3E6D-4B47-9219-FDE4BD016F25

About Novia Finland Oy:
Novia Finland is a sales and marketing services company and one of the leading call centers in Finland. We offer wide range of outbound telemarketing services within our Novia Sales services: media marketing, sports and outdoor marketing, fundraising and telesales. Novia's sales programs together with Novia Presales services, like contact information, direct emails, questionairies and surveys offer an effective service combination. Novia has been established 1986. We employ in Oulu and in Kuopio round 200 sales and marketing professionals. Our turnover in 2011 was 7.5 M€.