The Global Association for Contact Center Best Practices & Networking

TOKYO - OKI Networks, a subsidiary of OKI Electric Industry (TOKYO:6703) that designs and manufactures telecommunication products, today announced the launch of "CC Navi^TM for CTstage", a front-end application software*¹ for the "CTstage^(R)5i" call center system which currently holds the leading market share in Japan. The software will be sold in Japan from August 2010.

"CC Navi^TM for CTstage" includes various easy-to-use client information management functions as standard, in addition to the CTI link functions requested by many customers. The application makes it possible to rapidly establish a call center system incorporating front-end applications without customization, making it ideal for customers installing their first call center system.

"CTstage" is a CTI (Computer Telephone Integration) platform that incorporates various call center functions. Applications for managing customer information and response logs are also a vital component on which operating call centers are based. However, applications must typically be customized to link the disparate systems and applications. This has generated strong demand among customers for a solution that would allow them to manage customer information and response logs more easily. OKI Networks has developed the new "CC Navi", a front-end application software for CTstage, in response to customer demand and to help customers reduce system installation costs and overall system startup times.

"This newly-developed 'CC Navi' supports the full range of 'CTstage' call center functions. Simply installing "CC Navi" on 'CTstage' gives customers access to CTI link functions, including telephone functions and call recording linking, capabilities that previously required customers to modify their application," says Hidetoshi Saigou, President of OKI Networks. "In addition to customer information and response log management functions, the application features easy-to-use customer information management functions for collating stored data and compiling reports. When used as an interface, 'CC Navi' allows customers to easily link 'CTstage' to CRMs from other manufacturers."

OKI seeks to continue meeting customer needs as a call center specialist and to continue providing innovative solutions that help customers create added value and ensure their success.

Posted by Veronica Silva Cusi, Asia Pacific correspondent

Source: http://www.businesswire.com/