The Global Association for Contact Center Best Practices & Networking

Integrated Hardware/Software Solution Targets Call Centers with Fewer Than 50 Seats -

TOKYO, September 8, 2010 -- OKI Networks, an OKI Electric Industry (TOKYO:6703) subsidiary that designs and manufactures telecommunication products, today announced the launch of "CTstage(R) Lite", a small-scale alternative for the "CTstage(R) 5i" call center system. The software will be available in Japan stating today.

For "CTstage Lite", system functions and configuration have been simplified to suit the needs of smaller businesses, reducing cost by roughly 60%. Offering enhanced usability at lower installed cost, the product is ideal for users planning to set up a small-scale call center or those considering installing their first call center system.

The full-scale "CTstage 5i" system is an all-in-one package that provides all the functionality required for major call center systems. Its major feature is easy expandability: Systems can be scaled up simply by adding servers, using a single architecture that is based on Windows(R). While "CTstage 5i" has ease of customization, flexibility, and the fine-grained control it gives users, customers installing their first call center system or running small-scale systems tend to need simplicity, ease of use, and lower system installation costs more than expandability. To meet these needs, OKI Networks has developed "CTstage Lite", a small-scale package for "CTstage 5i" that addresses all these customer requirements.

"CTstage Lite" is an alternative to "CTstage 5i" that targets small-scale call centers with no more than 50 seats. It offers a package at cost savings of roughly 60% by simplifying functions and the system configuration, while offering a range of features inherited from "CTstage 5i", including telephone control, real-time monitoring,1 reporting functions, and high-capacity voice recording.

"To make system setup easy for customers installing their first call center, 'CTstage Lite' offers simplified settings for patterned control management items like ACD2 and IVR,3 which previously required call center expertise," says Hidetoshi Saigou, President of OKI Networks. "The ceiling of 50 seats makes it possible to run all functions from a single server, including voice recording. The simplified hardware configuration reduces system price, installation costs, and labor requirements."

"CTstage Lite" also incorporates OKI Networks' "IPstage(R) MX/EX300" as a gateway used to connect with public networks, allowing customers who have already installed "IPstage" to establish full-scale call centers simply by adding "CTstage Lite". Since inquiries can be escalated by integrating the office and call center, this configuration allows departments to work together to respond to inquiries received through the call center.

As a provider in call center systems and applications, OKI Networks will continue to meet customer needs and provide innovative solutions that help them create added value, and ensure their success.

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.businesswire.com