News : Oracle Gains Stake in Social CRM with Vitrue Buy

May, 2012 -- Oracle announces a significant buy, acquiring cloud-based social, marketing company Vitrue on Wednesday. Terms of the deal were not disclosed.
With the rise of social networks, companies need methods to quantify the results of their social marketing. Virtue's platform allows customers to "centrally create, publish, moderate, manage, measure and report on their social marketing campaigns and activities", Oracle says.
"The proliferation of social media and an increased demand by consumers to engage with brands across multiple social channels is driving chief marketing officers to look for an integrated social marketing platform", Oracle development vice president Thomas Kurian says.
Oracle expects the combination of the two companies to allow its customers to build better relationships with their customers, as well as improve return on investment from these initiatives. Turning back to that Gartner study, ROI was a major concern.
Gartner found that only half of all Fortune 1000 companies participating in some type of social marketing initiative would see positive ROI this year. Worse off, only a fifth of those companies actually have methods to measure their returns.
Such a statistic seems to suggest that Oracle may find itself entering a largely untapped market with a lot of upside potential. Vitrue's offerings will be added into the Oracle Cloud after the completion of the deal, although its products are expected to continue to be available individually according to a FAQ posted by Oracle on the implications of the deal.
In any case, some are arguing that Oracle got a great deal on Virtue, as the company was purchased for only three times its revenues. "I thought the words 'social media' and 'huge valuations' went together like 'Facebook' and 'privacy issues?'", MarketingPilgrim's Andy Beal wrote in response to the deal.
Posted by Veronica Silva Cusi, news correspondent
Source: http://betanews.com
About Oracle:
Oracle’s solution for software companies enables companies to provide customer service and efficient sales operations, while helping to ensure ordering, fulfillment, and revenue recognition. With Oracle’s integrated software, companies can improve your ability to cross-sell and up-sell by centralizing customer information, as well as enhance the customer experience across all channels.
Published: Monday, May 28, 2012
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