ATLANTA, July 16, 2012 -- PGi (NYSE: PGi), a global provider in virtual meetings for over 20 years, today announced the public launch of the iMeet Community, a new online forum where users can collaborate, get answers to their iMeet technical, support and account management questions and learn innovative new ways to drive their business goals through better video meetings. Easily accessed from within an iMeet meeting or through any web search engine, the iMeet Community is about delivering customer service when, where and how users want it: it's the customer support wave of the future.

"For the majority of people, the Internet is now the first place they look for answers," said Sean O'Brien, EVP Strategy and Communications for PGi. "Like iMeet itself, PGi built the iMeet Community to travel to users in their inertia – to give them a way to gather information on iMeet through means they already know and use, including web search. The iMeet Community was built for everyone to share ideas, ask questions and get to know iMeet, and it is part of PGi's continuing commitment to providing the very best in customer care."

"Our more forward-looking customers use external communities for customer service and have experienced tremendous benefits," said John F. Rizzo, Chief Marketing Officer at Jive. "Whether through web, social or chat, it's a growing trend among businesses, and PGi is leading the way with their new iMeet Community. By providing an innovative approach to customer care, users will not only connect more with the brand, but they will also take an active role in helping other users become successful. In today's social era, customers are empowered – and online communities where companies are actively listening, engaging and responding to questions are what users want and need."

Launched in 2011, iMeet is PGi's cloud-based video conferencing product that enables up to 15 people to meet face-to-face online – anywhere, anytime, from their desktop, tablet or mobile device. iMeet combines video, web and audio conferencing technologies and brings a refreshingly human experience to online meetings.

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.digitaljournal.com