News : Police ‘Call Centre’ May Be a Turn-off for the Highlands
June 7, 2012 -- Members of the new North Joint Police Board are worried that the introduction of a single number for non-emergency police calls could lead to fewer people calling the service.
They were concerned that people prefer to call their local police service and would be put off by being asked to use a number that could be handled at a call centre – possibly in the central belt – where the call handlers may not recognise place names in the Highlands and islands.
Their comments followed a presentation by Deputy Chief Constable Andy Cowie at the first meeting of the board since the Highland Council elections last month, held in Inverness yesterday.
Posted by Veronica Silva Cusi, news correspondent
Published: Thursday, June 07, 2012
- Shropshire GPs Demand Answers over NHS Helpline Bailout
- Galw Gwynedd Staff Go Back to School
- Non-emergency 111 Service Stays under Review
- Services to be Cut and Staff to Lose Jobs: Council Tax Freeze
- Council Call Centre to Increase Working Hours
- Call Centre Extends Opening Hours to Deal with Benefit Changes