The Global Association for Contact Center Best Practices & Networking

Atlanta, August 25th, 2010.- Presence Technology a worldwide software company dedicated to supplying All-In-One Solutions for Contact Centers. ComRes, Inc is a provider of Mitel 200 ICP and 3300 ICP telephone systems in Fort Lauderdale, Miami and, W. Palm Beach, Florida. ComRes is committed to delivering the highly valued telecommunications products and services to their customers. Both companies are excited to announce that they have signed a strategic agreement to sell, implement and maintain their Solutions, improving their service throughout the Southern Florida.

This agreement allows both companies to better serve their customers by installing cutting edge Call Center Solutions.

COMRES Inc, provides the following telecommunication equipment and services to Southern Florida businesses:

Mitel Communications Systems

Voice and Data Cabling

Data Services - Networks, Lans & PC Desktop Support

Voice/Data carrier services

Multi-Site Networks Data Backup/Recovery

Presence Software Suite supports CTI and is a scalable solution configured to each Call Center’s unique needs. Additionally, a full integration with the Presence suite reduces the investment costs needed for developing a multichannel contact center. The outstanding capabilities of the Presence Solution have been recently recognized by CIS Magazine with the 2009 Product of the Year award.

Mitch Welin, President of ComRes, Inc, says, "Presence’s suite of products gives our customers access to the most customizable Contact Center applications, which will help them manage and grow their organizations"

Chuck Hudak, Regional Sales Director for North America, at Presence, says "We found in ComRes, Inc, one of the most professional organizations in the Southern East region, highly experienced in Mitel and other telephony systems. They are a perfect match to deliver our Presence Suite to companies and we are confident that our All-In-One Solution along with ComRes experience in the market place will help customers achieve their goals."

About Presence Technology:
Presence Technology is a software company specializing in advanced productivity solutions for the Contact Center. Since 2000, its software solutions have been helping clients to optimize their processes while increasing the efficiency of the interactions between companies and their customers. Featuring a highly-qualified team of subject matter experts, along with its network of strategic partners, the company has assisted its clients across Europe, South America, Africa and the U.S.