Presence Technology is Positioned in Customer Service Magic Quadrant
Presence Technology, a provider of Multi Channel Contact Center software, announced today that it has been positioned in the "Visionaries" quadrant* of the CRM Web Customer Service Magic Quadrant.?
Gartner’s 2011 report is focused on CRM Web Customer Services, evaluating the leading software providers on the following basis: knowledge base for self service, e-mail response management, web chat, collaborative browsing, virtual assistants, video services, SMS and multimodal communication, multichannel interaction recording, multichannel analytics, multichannel feedback management and Social Web interaction.? "We are very proud to be recognized in the CRM Web Customer Service Magic Quadrant by Gartner as a Visionary company. As Gartner is regarded as the worldwide leader in technology consulting, we know their standards are very stringent and held in high esteem. We believe being included in the Magic Quadrant as a Visionary confirms that Presence Technology has positioned itself as a company with the strength of vision and the largest implementation capacity in the market," said Araceli Aranda, CEO of Presence Technology.??
About Presence Technology: Presence Technology is a software company specializing in advanced productivity solutions for the Contact Center. Since 2000, its software solutions have been helping clients to optimize their processes while increasing the efficiency of the interactions between companies and their customers. Featuring a highly-qualified team of subject matter experts, along with its network of strategic partners, the company has assisted its clients across Europe, South America, Africa and the U.S.
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