The Global Association for Contact Center Best Practices & Networking

Madrid, 09.13.2011 -- Presence Technology, a global provider of All-in-One contact center solutions, marks its ten year anniversary. Throughout this decade, the company has established itself as an international provider in the contact center industry, thanks to its strong customer orientation and team of professionals.

Presence has offices in Europe, North America and Latin America and has a large portfolio of customers around the world, along with a strong team of partners and professionals committed to their customers.

Founded in 2001, Presence Technology has centered its development on a thorough knowledge of the technology needs of call centers and adapting to industry requirements.

Presence attributes dedication to the client, along with continued investment in research and development, as the keys to the success of the company. Presence has successfully launched pioneering solutions such as Presence Social Media (social networking solution for the Contact Center), Presence OpenGate (VoIP platform) and Presence Hosted Contact Center.

Presence Technology's solutions are used worldwide and are deployed to all industry sectors, including: outsourcing, telecommunications, tourism, insurance, finance and recoveries, publishing and media, public sector, and healthcare. Among its customers are companies like ONO, The Phone House, Spanair, Halcon Viajes, Viajes Iberia, Pelayo, Unisono, Grupo Planeta, Spain Oxford University Press, Vodacom Business, Oregon Mutual, Softline Pastel, Blue Financial Services, Algar Technology, Digitex, People Contact, Arriva Medical and Bank Atlantic, among others.

Araceli Aranda, CEO of Presence Technology, values the trajectory of the company in this decade: "Presence has grown and evolved over the years thanks to the trust that customers and partners have placed in the company, as well as the involvement of the integration team. Our future projects will allow us to continue growing together with our customers and maintaining quality service. We will continue to anticipate the needs of the contact center industry, offering solutions. Flexibility, proactivity, resilience and passion of the team have been and will be key drivers of the activity of Presence. "

About Presence Technology:
Presence Technology is a software company specializing in advanced productivity solutions for the Contact Center. Since 2000, its software solutions have been helping clients to optimize their processes while increasing the efficiency of the interactions between companies and their customers. Featuring a highly-qualified team of subject matter experts, along with its network of strategic partners, the company has assisted its clients across Europe, South America, Africa and the U.S.