News : Problems Identified in 911 Call Center Outage
SAVANNAH, GA, June 1, 2012 -- Finally some answers into what caused Savannah's 911 Call Center to be down for nearly two hours Wednesday afternoon.
It happened around 1:30 when a construction crew mistakenly severed a power line, which cut power to the police 911 center.
A backup generator kicked in, but that died a short time later because of a faulty circuit board.
County Manager Russ Abolt tells News 3 that crews test the generator once a week. He says the generator was working fine a few days before the incident.
Now, leaders are coming up with new ways to be better prepared.
"It worked one day and it didn't work the next day. And because of that, we are not going to rely on just one generator; we will have to back up the back up. We are doing some other things, but I think the thing to point out is that in spite of technology letting us down, the human side did not let us down. The way those professionals reacted given the circumstances is admirable."
Along with having two backup generators, there are also plans to relocate the emergency radio system to a more efficient site, as well as update their communication systems to use email alerts.
Posted by Veronica Silva Cusi, news correspondent
Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center Best Practices & Networking
Published: Monday, June 04, 2012
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