The Global Association for Contact Center Best Practices & Networking

August 3, 2011 -- Progressive Corp. plans to hire 131 people by the end of September, its third round of hiring since last fall.

The auto insurance group is looking to fill 108 call center jobs and 23 information technology and analyst jobs at its Mayfield Village headquarters.

Progressive announced last September it had openings for 260 customer service representatives. In June, it announced plans to hire another 125.

The company has 8,900 employees in Northeast Ohio, about the same as last September, so the recent hiring has been largely to fill openings, not new positions.

"Now we're at a time and place where we feel more comfortable bringing more folks on again," said company spokeswoman Leah Knapp.

The call center work pays $12 to $15 an hour, plus benefits. Representatives sell policies, answer customer questions and help customers file claims after car accidents. The jobs require a minimum of two years' post-secondary education or two years' experience in customer service.
 
The IT employees will work on the computer infrastructure that supports Progressive's business platforms and website. Candidates must have an associate's or bachelor's degree in information technology or a related discipline, which could include computer science, software engineering or math. For some positions, work experience will be accepted in lieu of a degree.

The analyst jobs involve pricing and product analysis. Candidates must have a BA in finance, math, accounting, economics, statistics or the equivalent.

Knapp said the IT and analyst positions pay "market rates, based on experience."

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.cleveland.com

About Progressive Insurance:
The Progressive Corporation, known as the Progressive Casualty Insurance Company through its subsidiaries, provides personal automobile insurance, and other specialty property-casualty insurance and related services in the United States.