The Global Association for Contact Center Best Practices & Networking

Jan 24, 2012 -- Auto insurance provider Progressive Corp. said Tuesday it plans to hire 129 by midyear for customer service and sales positions at its Colorado Springs call center, its third round of staff expansion in the past eight months.

Ohio-based Progressive is seeking telephone representatives to sell policies or answer customer questions. The company requires a year of sales experience and "a thorough understanding of sales techniques," a high school diploma plus either two years of post-high school education or two years of experience in customer service, including at least one full year with a previous employer. The full-time jobs pay $13 to $14 an hour and include benefits.

"We are looking for individuals who are energetic and passionate about offering great customer service," said John Hoppes, national employment director for Progressive. "We continue to grow as a company with more policyholders, so our contact centers also are growing."

Progressive also plans to add nearly 1,000 employees at four call centers it operates in Cleveland, Phoenix, Austin, Texas, and Tampa, Fla., to accommodate steady growth in policyholders.

Progressive just completed hiring 150 people for customer service and sales positions in Colorado Springs; last spring, it hired another 95 at its call center in the Northgate business park, although the company’s workforce there remains unchanged at about 1,500 since May. Progressive’s Springs campus also includes a data center as well as information technology, printing and mailing operations.

For more information and to apply for the jobs, go to our website.

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.gazette.com

About Progressive Insurance:
The Progressive Corporation, known as the Progressive Casualty Insurance Company through its subsidiaries, provides personal automobile insurance, and other specialty property-casualty insurance and related services in the United States.