The Global Association for Contact Center Best Practices & Networking

Sept. 02 -- Ohio-based insurance company Progressive said Wednesday that it plans to hire nearly 200 customer sales and service representatives by year's end for its Colorado Springs call center to fill existing openings that had gone unfilled for months.

The company is filling the jobs because its direct policy sales, either through the Web or its call centers, are growing at five times the rate of policies sold through independent agents, said Leah Knapp, a company spokeswoman. Progressive reported last month that its directly written auto policies in force were up 15 percent from a year earlier by the end of July.

The local openings include customer service representatives with multiple training classes starting this month and inbound sales representatives with training classes starting Sept. 13 or 27. Both jobs pay $12 to $14 an hour with flexible schedules that include either four- or five-day work weeks, but 1-6 p.m. shifts on Mondays, Fridays and Saturdays are required. The training schedule for both jobs is 8:30 a.m. to 7 p.m. Mondays, Tuesdays, Fridays and Saturdays.

Progressive employs 1,400 at its campus in the Northgate business park on the city's northern tip, which also includes information technology, printing and mailing operations, as well as one of the company's two data centers. For more information, and to apply for the jobs, go to jobs.progressive .com, then click "search jobs" and select contact center, Colorado and full-time in the appropriate boxes.

Posted by Veronica Silva Cusi, news correspondent
Source: http://insurancenewsnet.com

About Progressive Insurance:
The Progressive Corporation, known as the Progressive Casualty Insurance Company through its subsidiaries, provides personal automobile insurance, and other specialty property-casualty insurance and related services in the United States.