The Global Association for Contact Center Best Practices & Networking

Q-Max ranked the most widely installed Workforce Management Software in the UK according to a recent PPF survey which showed that Q-Max:

• is the most widely deployed WFM solution used by 30% of organisations
• is used by 33% of Public Sector respondents to the survey
• Q-Max ranked highest for satisfaction with vendor support

Q-Max Systems Limited today announced that it remains the most widely installed workforce management solution in UK organisations, according to a recent survey conducted by the Professional Planning Forum. The survey results were presented in a keynote speech at the tenth annual Forum Conference held this April. The survey showed that 30% of organisations included in the survey had Q-Max installed and that one third of public sector respondents were Q-Max users. Q-Max also ranked highest for satisfaction with vendor support, scoring 7.3 against the average vendor ranking of 6.5.

David Jones of Q-Max commented, "These results recognise the focus we give to supporting our customers. They also reinforce the continued investment in resource Q-Max has given to customer care in recent years. We offer clients complete on-site installation and training with a dedicated account manager, to help them maximise the value of their investment in our solutions. All of our account managers have years of hands-on experience in contact centre operations and in implementing Q-Max successfully within organisations."

Q-Max Systems was acquired at the end of 2009 by Netcall Plc, a provider of callback solutions. Henrik Bang, CEO of Netcall said, "This endorsement of Q-Max’s success supports our overall strategy of working closely with customers to help them implement and operate our solutions effectively in their businesses, positively improving the experience of both employees and customers. Combining the Netcall and Q-Max product portfolios has significantly enhanced our ability to deliver valuable benefits to our customers."

About Netcall:
Netcall provides a complete end-to-end solution for customer engagement, incorporating call handling, smart automation, callback, workforce management and data unification. Each solution can operate standalone or fully integrated as part of an integration communications platform. All Netcall solutions enable customers to reduce costs and increase quality of customer engagement. Netcall makes it easier to engage: simply, effectively, always.