The Global Association for Contact Center Best Practices & Networking

Jul 28, 2010 – New Delhi, India,: Sage India today announced that PCS Technology has successfully implemented Sage CRM as their CRM tool to track sales leads, opportunities, customers and the overall sales team’s performance. The company was looking for a hosted CRM solution which could be accessed by their sales team anytime anywhere on the move. Sage CRM as a web based solution gives the team this flexibility. Over 130 sales people across 32 branches access Sage CRM to keep track of their daily activities, customer interaction and sales opportunities.

Sage CRM was selected by PCS Technology primarily because of certain key features which included a robust workflow engine, powerful sales force automation module and an intuitive interface. Also Sage CRM has been configured as per the unique business processes followed by the frontline team which has ensured quick user adoption.

Sage CRM provides the necessary tools to manage and analyze the sales pipeline allowing users to effectively manage and report on all phases of the sales cycle. With Sage CRM the team can easily access all current and historical account details and activities, manage multiple opportunities and keep track of sales leads from start to close.

Mr. Rajesh Kutty, Vice President-Sales, PCS Technology stated- "We took the decision to invest in a CRM solution during the phase of recession as we realized that during this phase it was critical to track each sales enquiry as the inflow of leads had diminished. Sage CRM helped us to keep tab on every lead thus preventing any lead leakage". He further stated" Reports generated from Sage CRM are in the desired company formats and this has ensured that the factor of change management gets eliminated and we don’t face any issue of user adoption"

Mr. Thomas Abraham, Managing Director, Sage India stated- SageCRM is well suited as a Sales Automation solution for IT companies. The flexibility we offer with on-premise and the hosted option makes it popular as organizations can decide on the deployment mode with flexibility to move between these modes. Our strength also lies in the fact that the Sage partner community has built up significant product and functional domain skills that gives confidence to customers seeking an implementation.

Mr. Jenit Ramaiya, Director, Ambit Software stated- "We worked closely with the team at PCS Technology to gain better understanding of their business and how they would want the system to operate. This formed the base on which the whole system was configured and implemented. Also the top management played a vital role in driving the project and this ensured a successful implementation."

Posted by Veronica Silva Cusi, Asia Pacific correspondent

Source: http://www.prlog.org

About Sage Software:
Sage Software offers business management software and services that support more than 2.4 million small and mid-sized business customers in North America. Its parent company, The Sage Group plc supports 4.5 million customers worldwide. For more than 25 years, Sage Software has delivered easy-to-use, scalable and customizable software for accounting, customer relationship management, human resources, time tracking and the specialized needs of accounting practices and the construction, distribution, manufacturing, nonprofit and real estate industries.