March 7, 2011 -- South Korea's Samsung Electronics will open a call center in Latvia in the coming months that will provide services for the Nordic market, as Samsung Electronics Baltics President Sangho Jo said in an interview with the business portal Nozare.lv.
The call center will employ more than 100 people; initially the call center will provide services in the Baltic and Nordic countries.
To establish such a center, a multilingual staff is needed. There are many people in Latvia who have good command of several languages – Nordic languages, German, Russian, which makes Latvia the right place for the placement of such a service center.
Labor costs in the Baltic countries is another advantage, as they are lower than in, for instance, Nordic countries. Plus, there is the Russian factor – Russia is a large market, and almost every Latvian understands and speaks Russian, said Jo.
Finally, Latvia has one of the best-developed Internet infrastructures in the world, which is of much importance for the Samsung call center. Samsung Electronics Baltics turnover in 2009 amounted to LVL 85.65 million, according to Lursoft data from the Register of Enterprises. The company posted LVL 241,135 in profit in 2009.
Data on Samsung Electronics Baltics performance last year is not yet available, but the company has said that its turnover increased 30-40% last year.
Don't have a current membership with ContactCenterWorld.com?
become a member and connect with the rest of the Contact Center Industry at ContactCenterWorld.com here
Forum Profile
Job Title:
(Display this on the Forum)
Company:
(Display this on the Forum)
Neither the Administrators of these forums, or the Moderators participating, are responsible for the privacy practices of any user. Remember that all information that is disclosed in these areas becomes public information and you should exercise caution when deciding to share any of your personal information. Any user who finds material posted by another user objectionable is encouraged to contact us via e-mail. We are authorized by you to remove or modify any data submitted by you to these forums for any reason we feel constitutes a violation of our policies, whether stated, implied or not.
This site may contain links to other web sites and files. We have no control over the content and can not ensure it will not be offensive or objectionable. We will, however, remove links to material that we feel is inappropriate as we become aware of them.
By pressing the "Agree" button, you agree that you, the user, are 13 years of age or over. You are fully responsible for any information or file supplied by this user. You also agree that you will not post any copyrighted material that is not owned by yourself or the owners of these forums. In your use of these forums, you agree that you will not post any information which is vulgar, harassing, hateful, threatening, invading of others privacy, sexually oriented, or violates any laws.
If you do agree with the rules and policies stated in this agreement, and meet the criteria stated herein, proceed to press the "Agree" button below, otherwise press "Cancel".
If you have any questions about this privacy statement or the use of these forums, you can contact the forum administrator at: rajw@contactcenterworld.com
-medium-logo.jpg){kind=logo}
