News : Serco Secures £55m Client Services Deal
Feb 15, 2012 -- International services firm Serco has sealed a £55m partnership agreement with Freemans Grattan Holdings (FGH), the UK arm of the Otto Group.
Under the 10-year contract, Serco will provide customer contact services for all FGH’s UK brands, which include Grattan, Freemans, Oli and Kaleidoscope.
As part of the deal, 400 staff at FGH’s contact centre in Sheffield will transfer to Serco, with their terms and conditions of employment protected. Koert Tulleners, chief executive of FGH, said: "I believe this new partnership presents a great opportunity for all our existing contact centre staff."
Mr Tulleners said the deal would provide the scope to capitalise on the spare capacity within the Sheffield contact centre. Jerry Benson, managing director of Serco’s UK and Europe global services business, said: "This partnership is an exciting opportunity for Serco’s new Global Services capability."
Posted by Veronica Silva Cusi, news correspondent
Serco’s Business Process Outsourcing (BPO) capabilities offer middle and back office solutions to public and private sector organizations globally. With a presence in ten countries, 98 locations and a strong workforce of more than 50,000 employees it is among the top 20 global BPO players with onshore, offshore and near shore capabilities in the US, UK, Europe, Middle East, India, Mauritius, Philippines, Guatemala and Australia. With flexibility in designing solutions to suit client requirements, Serco’s BPO capabilities have helped clients to re-engineer processes across industry verticals such as Banking & Financial Services, Travel, Transportation & Hospitality, Healthcare, Logistics, Utility, Retail & Manufacturing, Telecom, IT & Online services, Media, Education and Entertainment. We provide transactional, process and voice support, finance and accounting services, and business transformation consulting, making us strongly placed to provide our customers with a broad range of end-to-end business services. Serco closely partners with clients to offer a blend of subject matter expertise, operational know-how, innovative technol
Published: Thursday, February 16, 2012