Siemens Launches OpenScape Cloud Contact Center Services in the UK
Oct 12, 2011 -- The launch follows the June 15th agreement of a global distribution partnership under which Siemens Enterprise Communications will exclusively resell the inContact cloud contact centre portfolio under the OpenScape Cloud Contact Center brand in the UK.
OpenScape Cloud Contact Center is based on the Software-as-a-Service (SaaS) contact centre platform from inContact (NASDAQ: SAAS), a provider of on-demand contact centre software and agent optimisation tools. OpenScape Cloud Contact Center is designed to simplify the agent interface, streamline contact centre management and improve the customer experience, all at a lower Total Cost of Ownership (TCO) than premise-based solutions. It allows companies to easily add part-time, temporary or seasonal agents to their existing contact centre, giving them ultimate flexibility in day-to-day operations. Hosted in inContact’s best-in-class data centres, OpenScape Cloud Contact Center offers the reliability and security of a private cloud but with more flexible, yet affordable deployment options.
OpenScape Cloud Contact Center complements the existing premise-based OpenScape Contact Center solution to deliver choice and investment protection. Customers will be able to choose a cloud-based, premise-based or hybrid contact centre solution based upon the best-fit for their business needs. In addition, OpenScape Cloud Contact Center enables customers to easily and affordably add on to an existing premise-based contact centre to provide new functionality, expand to new sites, support increased capacity needs, and to easily add remote or seasonal workers. Scott McDonald, Global Vice President of Contact Centres at Siemens Enterprise Communications, commented that: "We are excited to announce the availability of OpenScape Cloud Contact Center into the UK. The proposition of increased flexibility and scalability, higher productivity levels and also the lowered cost of delivering service is resonating strongly with organisations, especially within the current economic conditions. With the availability of our OpenScape Cloud Contact Center proposition, we have the most comprehensive contact centre portfolio in the market today."
About Siemens: Siemens Enterprise Communications, Inc. is a global supplier of Voice, UC, and Contact Center technologies. The company's Open Communications approach to providing software, solutions and services for enterprises of all sizes enables business processes to be more productive, faster and more secure - with any device, network or information technology infrastructure.
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