Singapore Outsources Maintenance of the National Service Portal
30 May 2011 -- Singapore’s Ministry of Defense (MINDEF) awarded NCS Group, a regional IT and communications engineering solutions provider, a new five-year contract to manage and maintain the National Service (NS) Portal, Data Centre and Call Centre
Under the new agreement with MINDEF, NCS will provide end-to-end services, including setting up of infrastructure, management and operation of the NS Portal, continuous enhancement of e-services, and management of the call centre and the data centre. NCS will also provide round-the-clock Security Operating Centre (SOC) monitoring, which includes Intrusion Prevention and Detection Systems.
"The NS Portal is not just about a positive e-service experience; it’s about the community of men and women serving the country. We are excited for the opportunity to continue sharing our expertise in technology with MINDEF, and be part of the efforts to engage the NS community," Chia Wee Boon, Chief Executive Officer of NCS Group said. The portal receives an average of 7.9 million page views and 564,000 e-transactions a month. Over 400,000 servicemen have used the portal to make NS-related transactions and stay connected with their NS friends.
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