News : Sitel Continues Response Effort to Help Hamilton, Alabama Tornado Victims
NASHVILLE, Tenn., July 27, 2011 -- Sitel employees at the Company’s Hamilton, Alabama call center are back to work, but continue to recover from the deadly tornado outbreak that ravaged the city and state on April 27, 2011.
For more than three days, the city of Hamilton was left without power in the aftermath of the storm’s destructive path. Sitel, a global customer care outsourcing provider, teamed up with their client WOW! – one of the nation’s providers of high-speed Internet, cable TV and phone services – to provide food, water, clothing and shelter for more than 300 Sitel employees at the call center.
Sitel’s global footprint allows the Company to provide a rapid response in the face of natural disasters. When the tornadoes threatened, Sitel closely monitored the storm as it swept through the South. The Company’s global disaster relief team then reviewed and executed the business continuity plan (BCP), and customized it to the needs and conditions at the Hamilton call center. Employees were provided with meals round-the-clock at the call center site, and those employees left homeless were immediately set up with hotel accommodations. Customer care support for Sitel’s two clients at the Hamilton site, including WOW!, continued through the devastating crisis while the site ran on generator power.
As recovery needs grew dramatically, WOW! approached Sitel to team up and assist those who lost everything. The high-speed Internet, cable TV and phone provider donated $25,000, and Sitel matched that donation. Aid topped $70,000 with the addition of personal contributions from WOW!’s executives, local Hamilton residents and Sitel employees. Along with WOW!’s generous monetary donations, the Company also ran a clothing drive for the affected employees.
"In the face of this natural disaster, WOW!’s response defines the teamwork and partnership that Sitel fosters with each and every one of our clients across the globe," said Bert Quintana, President and COO of Sitel. "I want to personally thank WOW! for the outpouring of generosity and kindness they have shown to our employees and I share Sitel’s sincere gratitude for their assistance during this time of need."
"Our thoughts and prayers continue to be with our Sitel team members and all of those in Hamilton who were devastated by the tornado," said Mike Furst, Senior Vice President of Customer Care at WOW! "The effect of the storms will not soon be forgotten. We’re humbled to support in some small measure the path to recovery."
Posted by Veronica Silva Cusi, news correspondent
As caring for customers becomes the differentiator that drives consumer spend, Sitel is advancing its position as a provider in outsourced customer care innovation. With over 28 years of industry experience, Sitel’s 58,000 employees support clients with CRM contact center services that provide predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel’s global solutions include customer acquisition, customer care, technical support and social media programs. Support operations span from home based agents to 110+ domestic, nearshore and offshore centers in 23 countries across North America, South America, Europe, Africa and Asia Pacific. Sitel manages client programs on behalf of some of the best known brands in the world in 40 languages.
Published: Thursday, July 28, 2011
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