HOUSTON, TX, January 24, 2011 -- SmartVault, a provider of Software as a Service (SaaS) document storage and sharing solutions, today announced that Mark Miller has joined the company as Vice President of Sales and Support reporting to CEO, Eric Pulaski. Miller is a seasoned executive with more than 15 years of experience developing highly efficient sales and service organizations. In his new role, he is responsible for driving sales of the SmartVault service and management of SmartVault's customer service and technical support team.
"Customers are the life blood of any services-based business," said Eric Pulaski, founder and CEO of SmartVault. "Bringing a dedicated executive on board to oversee the full customer lifecycle, from sign-up and enablement, to on-going customer service, confirms our commitment to consistently improving the overall user experience for our customers. Mark brings a fresh perspective to the team and the expertise required to move the organization forward." Prior to joining SmartVault, Mark served as vice president of sales at Scalable Software and held several senior management positions at Bindview Corporation, including CIO, vice president of operations, sales director, and technical support manager. Mark also served as systems manager for the United States Air Force base mainframe while stationed in Germany and Turkey in direct support of Operation Desert Storm.
"Customer service is a key component of SmartVault's business model," stated Pulaski. "Unlike traditional on-premise application providers who collect total product revenues at the time of sale, a SaaS-based business must continually 'earn' our customers' business every month. Our customers stay with us because we provide a quality service that is supported by a reliable, knowledgeable sales and services team. Mark will ensure that our reputation for customer service excellence continues and will keep getting better."
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