Sydney, Australia, 2 August, 2012 -- Noble Systems Corporation, a global provider in unified contact centre technology solutions, announce the deployment of Noble^(R) ShiftTrack Workforce Management (WFM) software for Southern Phone, a nationwide provider of mobile, home and business telephone and Internet services. Established in 2002 as part of a government effort to increase competition and lower regional rates, Southern Phone is owned by 41 local councils and shareholder dividends are distributed back to the community.

"Providing excellent customer service means ensuring we have the right personnel in place at the right time to serve the needs of our customers," said Jenny Allen, Southern Phone Operations Manager. "That’s why we chose to deploy the Noble ShiftTrack WFM solution. It allows us to accurately forecast call volumes, predict how many staff we require to meet our service levels and schedule staff with matched skills at each location."

Noble ShiftTrack WFM provides essential predictive and analytical features that allow the telecommunications provider to maximise results from their team of customer contact specialists.

"Southern Phone chose to work with us not only for the effectiveness of our product, but also for our commitment to support their long-term growth," said Ashley Clayton, head of sales for Noble Systems’ Asia Pacific region. "We’re excited to serve a company designed to meet the telecommunications needs of Australia’s regional population."