News : Syntellect and Oracle Partner to Deliver Unified Communication Solutions
PHOENIX, April 7, 2011 -- Syntellect, with its CTI platform CT Connect, has established a strategic CTI partnership with Oracle, the integrated business software and hardware systems provider. This engagement will focus on each organization’s strengths and further establish CT Connect as a proven, robust, and certified CTI solution for the Oracle E-Business Suite.
Oracle E-Business Customer Relationship Management (CRM) solution is an integrated set of applications that provides information-driven sales, service, and marketing. Its constituents Oracle(R) Advanced Inbound Telephony and Advanced Outbound Telephony allow integration of telephony infrastructure with the contact centers.
Syntellect CT Connect for Oracle E-Business Suite provides integration between Oracle(R) Advanced Inbound Telephony and a wide variety of telephone switches found in the market.
As part of this partnership, Oracle and Syntellect will focus on building and certifying the adapter between the latest releases of CT Connect and Oracle E-Business Suite. Oracle already provides a pre-built and tested adapter for integrating the Oracle E-Business Suite R12 and Syntellect’s CT Connect 6.1 product line which enables the agents to quickly understand the context of the call through screen pops with relevant information about the current customer contact. Click-to-dial functionality allows agents to dial contacts out of the business applications with minimal clicks. All the customer interactions over the phone are also automatically logged.
"The combination of Syntellect CT Connect and Oracle E-Business Suite provides a clear way to improve efficiency and response time within the Contact Center," stated Steve Tonas, vice president of E-Business Suite CRM Products at Oracle. "It’s great to see leading organizations around the globe taking advantage of this integrated solution set."
"We are very excited about formalizing our partnership with Oracle," stated Christoph Mosing, vice president, global business development for Syntellect. "By taking advantage of CT Connect’s capabilities, E-Business customers can easily add CTI functionality to enhance their Oracle CRM solution, regardless of their telephony infrastructure."
Posted by Veronica Silva cusi, news correspondent
Oracle’s solution for software companies enables companies to provide customer service and efficient sales operations, while helping to ensure ordering, fulfillment, and revenue recognition. With Oracle’s integrated software, companies can improve your ability to cross-sell and up-sell by centralizing customer information, as well as enhance the customer experience across all channels.
Syntellect Inc. is a provider speech enabled customer, employee and supply chain self-service software solutions and hosted services which play an integral role in an enterprise 19 19s full customer relationship management (CRM) strategy.
Published: Friday, April 08, 2011
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