Teleopti and ZOOM today announce a tight integration of their software products into a unified suite of performance improving tools for contact centers. The combined solution address a need in the marketplace for agile and innovative solutions, delivered from flexible and responsive vendors with a global reach.

The integration of Teleopti’s workforce management applications and ZOOM’s quality management means:

• Contact centers can now combine resource, workforce and quality management in a single solution. Quality scores can be used to schedule training and agent availability can be used to schedule quality evaluations and coaching.
  
  
• Specific modules can be selected from both applications to create a customized package for contact centers of all sizes

"ZOOM shares our core values around customer satisfaction and innovation. Together we provide cutting-edge products and unified consultancy to enable our customers to improve their contact center operations." says Olle Düring, CEO, Teleopti.

Both companies sell their solutions by means of an indirect sales model involving local and in many cases common partners.

"The integrated solution and our unified sales process makes it easier for our partners to provide a complete, integrated WFO-suite to their customers.", says Šimon Vostrý, founder and CEO, ZOOM International.

A unified sales point of contact has also been established with unified QM/WFM consultancy and price quoting.

About Teleopti:
Teleopti is a provider of solutions for strategic Workforce and Performance Management as well as Telecom Expense Management. The company is renowned for developing advanced and user-friendly solutions based on clients’ requirements. Hundreds of enterprises around the world rely on solutions from Teleopti to attain optimal operational efficiency and provide the highest levels of service. Teleopti, established in Stockholm, Sweden in 1992 operates through a comprehensive network of partners.

teleopti.com

About ZOOM International:
ZOOM International is a provider of innovative multimedia recording, quality management and speech analytics solutions for contact centers and unified communications. ZOOM’s solutions are designed to capture communications and provide critical detail in performance management while enhancing customer care, reducing business liability and improving customer retention rates. ZOOM’s specific focus on Cisco and Genesys provides a product for both the enterprise and commercial space. ZOOM is the vendor of choice for customers who demand ease of use, exceptional support, and attractive cost of ownership.

Published: Tuesday, May 29, 2012

 Printer friendly version
 Recommend to a friend