Danderyd, Sweden - 7th April, 2010 - Teleopti, a provider of workforce management and telecom expense management solutions, today announced that its workforce management solution, Teleopti CCC version 7.1 is compliant with key Avaya IQ version 5.0 contact center solutions from Avaya, a global provider of business communications applications, systems and services.

Teleopti CCC helps businesses manage, involve and improve all aspects of workforce management in today’s contact centres. Teleopti CCC version 7.1 is now compliance-tested by Avaya for compatibility with Avaya IQ version 5.0.

"Teleopti and Avaya have jointly developed the interface between Teleopti CCC 7.1 and Avaya IQ 5.0. Teleopti’s advanced solutions for contact centre workforce management along with Avaya IQ 5.0 will secure the new generation communication platform. The interoperability of Teleopti’s workforce management solutions and Avaya’s advanced contact centre solutions enables us to serve Avaya customers worldwide and testifies the strategic importance of the Avaya – Teleopti relationship," says Enri Bimbashi, Product Manager at Teleopti.

Teleopti is a Gold member of the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.

As a Gold member of the program, Teleopti is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J. There a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.

"By offering compliance testing to the many innovative companies like Teleopti who are members of our DevConnect program, Avaya promotes fully interoperable solutions that help businesses unleash powerful new possibilities," said Eric Rossman, vice president, developer relations and technical alliances, Avaya. "They are able to use Unified Communications to connect employees and customers to information from wherever they are, over whatever device they have available – getting more out of their multivendor network and delivering new value to their bottom line."