The Global Association for Contact Center Best Practices & Networking

Salt Lake City, UT -  Aug 31, 2010 - Teleperformance , a provider in the outsourced contact center market, announced today the acquisition of 100% of the equity of UK-based beCogent.

Based in Scotland, beCogent has recognized expertise and deep experience in numerous industry sectors, with an emphasis on the Retail, Financial Services and Telco/ISP industries. beCogent has around 3,000 employees at its four call centers in Airdrie, Erskine, Kilmarnock and Glasgow and forecast 2010 revenue of approximately GBP 50 million.

With this new operation in Scotland, a region known for its technologically skilled and multi-lingual workforce, Teleperformance is significantly extending its geographic footprint in the UK. In becoming the second largest operator of outsourced contact centers in the UK, Teleperformance will be able to serve all parts of the UK more effectively and deliver the most comprehensive offer in the market.

Jeff Smith, Chief Executive and Chairman of Teleperformance UK, said: "Teleperformance is really happy to expand its footprint in the UK and to gain a strong foothold in Scotland. We plan to use the combined strength of beCogent and Teleperformance Group to develop yet more strongly our UK presence, taking advantage of our incomparable strength across both our onshore and offshore networks."

Dermot Jenkinson, the Founder and Executive Chairman of beCogent, said: "The contact centre world has always been a very dynamic and rapidly changing industry. Although I was confident that beCogent as a well established business with a very strong reputation could continue to prosper independently, I believe that the DNA of beCogent combined with the strength and scale of Teleperformance will create a truly world class business in the UK and allow us to take advantage of the opportunities that will present themselves in both the private and public sectors over the next few years."

About Teleperformance:
Teleperformance, the global leader in customer experience, has been serving companies around the world rolling out customer acquisition, customer care, technical support and debt collection programs on their behalf. The Group operates about 88,000 computerized workstations, with more than 120,000 employees (Full-Time Equivalents) across 268 contact centers in 50 countries and countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries.

About beCogent ltd.:
Organisations who value their customers select beCogent to help manage the complexity of multiple customer contact methods (phone, e-mail, letters, SMS, web forums etc) and to meet the challenges of extracting value from their customer interactions and gaining insight into their customer base.