The Global Association for Contact Center Best Practices & Networking

Teleperformance, a provider of outsourced CRM and contact center services, today announced the launch of its Teleperformance Fraud Risk Assessment Solution, a new service intended to help identify and quantify the business impact of fraud risks within many phases of a call center agent’s work. It reviews processes, applications, daily monitoring and reporting activities to provide a comprehensive assessment of risks. The primary goal of the Fraud Risk Assessment is to identify detectable vulnerabilities so that they can be removed or to implement early detection indicators for vulnerabilities that cannot be removed.

Teleperformance Fraud Risk Assessment relies on knowledge of fraud trends, common and known vulnerabilities among client applications, and some of the ways an agent could circumvent controls within an application or process.

The Fraud Risk Assessment Solution includes reviewing a client’s past incidents of fraud prior to the program moving to Teleperformance, application vulnerabilities, environmental controls, recruiting, training goals, operation expectations and compliance and regulatory requirements.

About Teleperformance:
Teleperformance, the global leader in customer experience, has been serving companies around the world rolling out customer acquisition, customer care, technical support and debt collection programs on their behalf. The Group operates about 88,000 computerized workstations, with more than 120,000 employees (Full-Time Equivalents) across 268 contact centers in 50 countries and countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries.