HANOVER TWP., May 5, 2011 -- Telerx, a customer service call center in the Hanover Industrial Estates, has announced it will expand its work force by 40 to 50 thanks to a contract with an unnamed international soup maker.
The company will hold hiring events throughout May beginning today at the Wyoming Valley Mall.
The center opened in 1999 with two corporate clients and space to accommodate more than 300 customer service representatives and support staff. There are currently about 250 associates at that location and with the expected hiring of about 50 more over the next three months, the center will be maxed out.
"With the on-boarding of this newest client at our Wilkes-Barre location, we will be at capacity," said Jim Neeley, the company’s vice president of human resources. "If we sign additional clients who require us to place their business in Wilkes-Barre we would be looking for a new location within Wilkes-Barre."
Currently this center provides customer service support for two international food and beverage companies. It also has centers in Allentown, Horsham, El Paso, Texas, Charlotte, N.C., and Penticton, British Columbia.
Telerx is a multichannel contact center and business process outsourcer, and operates as an independent, wholly owned subsidiary of pharmaceutical company Merck.
Though the company isn’t a household name, the companies it represents are and it’s likely that you or someone you know as spoken to one of the company’s more than 1,700 operators at one point. It’s the company that answers the phone when someone dials the 800 number on the back of a box of cake mix, a can of coffee or a bag of pet food with compliments, complaints or questions.
Training will begin on June 1 for 30 new associates with a second wave of hiring set for August. Neeley said the company is looking for entry-level and experienced customer service professionals to join the local "team."
Neeley said that with the new client, whom he said confidentially requirements prevent him from identifying, "I believe this is the first new client to join our Wilkes-Barre location since the site opened in 1999 with the two original clients."
About Telerx: Headquartered in Horsham, Pa., TELERX Marketing Inc. is a contact center outsourcer and provider of customer care solutions. Telerx helps blue-chip companies achieve bottom line results by optimizing customer, consumer and employee relationships.
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