The Global Association for Contact Center Best Practices & Networking

May 24, 2011 -- As StarTek prepares to close its call center in Henry County, Telvista in Danville said it would hire some of the 631 displaced workers.

"We would love to benefit from helping some of those folks move over to Telvista," said Telvista spokeswoman Ayn Owens. "We’re always looking for good people."

Telvista’s call center in Airside Industrial Park currently has more than 100 positions in customer service and sales that it needs to fill, Owens said. Telvista serves multiple clients and has more than 500 employees.

StarTek had been one of Henry County’s largest employers and the layoffs to be completed by July 22 won’t help the region’s double-digit unemployment rate.

The closure comes on the heels of news in April that ICF International would build a center to perform phone-based business services in Henry County, adding more than 500 jobs to the region.

The local Virginia Workforce Centers’ regional response coordinators met with StarTek officials Tuesday to schedule group sessions to provide information and guidance on finding new jobs, said Lucius Chandler, regional one-stop systems oversight manager.

The workforce centers want to guide workers on what they can be doing now to prepare, including prepping résumés and practicing for interviews. They can also assist with the actual job search and can help with online applications, he said.

Posted by Veronica Silva Cusi, news correspondent
Source: http://www2.wsls.com

About Telvista:
Telvista provides English and Spanish contact center outsourcing to companies that want more from their customer relationships. Our Social Media Services help companies meet their customers where they are to build deeper more meaningful customer relationships.