The Global Association for Contact Center Best Practices & Networking

PLANTATION, Fla., Jan. 26, 2012 -- C3/CustomerContactChannels ("C3"), a global provider of customer management solutions added 2,000 new jobs to the U.S. economy last year by opening up new call centers and expanding existing facilities. C3 opened new centers in Tucson, Arizona and Waco, Texas and expanded its Salt Lake City, Utah and Twin Falls, Idaho facilities. Since 2010, C3 has created 3,500 new jobs in the United States.

"We're proud to be part of the economic recovery," said David Epstein, chairman and co-CEO of C3. "Our business is rapidly growing, we've seen an increase in new business, but also in existing clients looking to expand and extend contracts. Our clients recognize the value we bring to the business partnerships and to the community."

Financial incentives ranging from tax breaks and credits to enterprise and development programs did influence the choice to open and expand the centers. C3's jobs were warmly welcomed in Texas and Arizona, states with significant business incentives, where thousands of people lined up for job fairs and interviews.

"Our business is about people and relationship building. Today, there is a deeper understanding in the marketplace about the need for customer relationship building. The level of intrinsic understanding and knowledge of the customer cannot always be achieved at a global level," said Rick Ferry, president and COO of C3. "It's a matter of striking the right balance between cost savings and strengthening the customer brand relationship."

C3/CustomerContactChannels is a provider of business processing services, that offers customer management solutions for a variety of industries. A company led by the former PRC executive team, C3 has hands-on executive involvement, employee centric corporate culture and an outstanding team of industry veterans.

C3/CustomerContactChannels differentiates itself in the market because of its hands on executives and employee focused corporate culture. The company prides itself on a culture that encourages employee and leadership development, community development and career advancement in an environment that is both fun and exciting. C3/CustomerContactChannels offers competitive compensation and benefits packages that include paid training. The company has a history of partnering with local charities and becoming a strong local business partner.

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.marketwatch.com

About C3/CustomerContactChannels:
C3/CustomerContactChannels manages nearly every facet of customer communications for corporations who rank Customer Management as a strong component of their growth and brand development strategies. Led by a team of seasoned professionals with significant experience in key industries, C3 builds solid partnerships with its clients based on mutually determined business objectives.