August 31, 2010 -- The Delhi Traffic Police on Tuesday instructed all the call centre cab operators to install Global Positioning System (GPS) in their cabs so that their movements can be tracked. This is for the first time the traffic police have become so stringent with this rule. Call centre cab drivers are infamous for rash driving and resultant accidents in which many people have been injured or killed.
About 1,500 call centre cabs ply on Delhi roads daily.
"We have categorically asked all call centre cab owners and operators in a meeting on Tuesday to immediately install GPS in their cabs. This will help us to prosecute the cabs that will violate traffic norms on Delhi's streets," said Ajay Chadha, Special CP (Traffic).
Deepak Ohlian, president of Business Process Industry Association of India, said: "We welcomed the recommendation of the Delhi traffic police. GPS is already installed in some of the call centre cabs and other cabs will also have this technology soon."
The GPS technology will facilitate car depots to monitor the behaviour of the driver and the vehicle, its speed, exact location on the map, vacant seats and stops on the way.
Many road accidents and mortalities are attributed to call centre cabs in Delhi. The latest incident occurred on August 18 in which a call centre cab rammed into a motorcycle on Pankha Road in Hari Nagar around midnight.
The driver of the cab, which had a UP registration number, was reportedly drunk. Both the driver and the rider of the motorcycle the cab hit were injured.
On March 7 this year, a 21-year-old, who had recently returned from the US after completing her studies, and her cousin were killed in an accident when their car collided with a call centre car in Vasant Kunj, South Delhi.
The Delhi traffic police have also restricted movement of call centre cabs during Commonwealth Games.
"We have asked the call centre cab associations to avoid two-lane roads like Mustafa Kamal Ataturk Marg, Safdarjung Road and Lodhi Road," Chadha said.
About ContactCenterWorld.com: Contact Center World.
(www.ContactCenterWorld.com),
The Global Association for Contact Center Best Practices & Networking
Don't have a current membership with ContactCenterWorld.com?
become a member and connect with the rest of the Contact Center Industry at ContactCenterWorld.com here
Forum Profile
Job Title:
(Display this on the Forum)
Company:
(Display this on the Forum)
Neither the Administrators of these forums, or the Moderators participating, are responsible for the privacy practices of any user. Remember that all information that is disclosed in these areas becomes public information and you should exercise caution when deciding to share any of your personal information. Any user who finds material posted by another user objectionable is encouraged to contact us via e-mail. We are authorized by you to remove or modify any data submitted by you to these forums for any reason we feel constitutes a violation of our policies, whether stated, implied or not.
This site may contain links to other web sites and files. We have no control over the content and can not ensure it will not be offensive or objectionable. We will, however, remove links to material that we feel is inappropriate as we become aware of them.
By pressing the "Agree" button, you agree that you, the user, are 13 years of age or over. You are fully responsible for any information or file supplied by this user. You also agree that you will not post any copyrighted material that is not owned by yourself or the owners of these forums. In your use of these forums, you agree that you will not post any information which is vulgar, harassing, hateful, threatening, invading of others privacy, sexually oriented, or violates any laws.
If you do agree with the rules and policies stated in this agreement, and meet the criteria stated herein, proceed to press the "Agree" button below, otherwise press "Cancel".
If you have any questions about this privacy statement or the use of these forums, you can contact the forum administrator at: rajw@contactcenterworld.com
-medium-logo.jpg){kind=logo}
