EDITION:GLOBALNORTH AMERICACENTRAL & SOUTH AMERICAUK & IRELANDEUROPEMIDDLE EAST & AFRICAAUSTRALIA & NEW ZEALANDASIA
LANGUAGES:

Welcome
to ContactCenterWorld.com

Raj Wadhwani
President

President of Contact Center World
Wednesday, May 23, 2012
Learn the best practices in the industry from those who 'do the job' every day - click on Top Performers Conferences under conferences and events
OVER 129,000 MEMBERS

The Global Association for Contact Center Best Practices & Networking


Site Map
About this Site
Contact Us


 
 Pulse Survey

Global Benchmarking Study Promo

FEATURED SUPPLIERS
on ContactCenterWorld.com this week:

Global Benchmarking Study of Top Performers







Click on the company name for more details!


View:Folder:
Read:Page:
Order:Asc/Des:
To:CC:
Reply:Forward:
SearchP1:BCC:
Stack:
Error:
Transformation Call Rings in Sonari

Sept 26, 2011 -- Sonari, 60 km from Lucknow, was like any other Indian village. And so were its youth. With practically no employment avenues available locally, boys and girls, despite having basic education, would chase their job dream by filling countless number of forms with little success and while away their time in narrow bylanes of the village. Things, however, changed four months ago when Lead India winner RK Mishra, who hails from the village, started efforts to set up UP's first rural call centre.

Mishra, ex-IITian , has launched the project with the cooperation of a Bangalore-based private firm, Rural Shores.

A group of 33 boys and girls, most of them intermediate pass outs, are getting computer training . By next month, they would begin getting procedural training for a project involving data entry for a political organization. These ypunsters will be trained by a company which has set up 10 such BPOs in the villages of Madhya Pradesh, Tamil Nadu, Rajasthan , Karnataka, Andhra Pradesh and Kerala.

Nitin Sharma, company's regional marketing manager, said: "The villagges youths have surprised us. They have immense potential .'' He said the youths will undergo a six week training before being recruited . During thee training, they will be given aa stipend off Rs 2,500.

The project has motivated these young - sters and brought a smile on their faces. Eighteen-year-old Mukesh Kumar paddles all the way from his village Haripalpur to reach Sonari every morning for computer class. "I had seen the computer only in shops in Lucknow but never touched them,'' Mukesh said, his eyes glued to the monitor and fingers swiftly tabbing on the keyboard. Twenty-year-old Mamta Gupta, who is pursuing graduation, feels the call centre will bring a positivee transformation in her life. "I'll can live here with my parents and also do the job,'' saaid Mamta, a resident of village Sita-Ki-Rasoi , sit uated about 5km m from Sonari.

"One needs to und erstand that even small s earning hold significance s for villagers v ,'' said RK Mishra M . "Even a l ow but consistent saalary c an c hange the li fe of youth herre , that's what we mean by rural empowerment ,'' he said. But t the star t was not easy. The bbiggest constraint was availability of power. Sonari rarely received power for more than three to five hours everyday. At times, Sonari would be without electricity for a week or even a month. So, how would computers function under such situation.

The solution came from Gram Urja, a Pune-based company. Gram Urja installed solar panels on the roof-top of a two-storyed building. The panels charge 120 batteries, each of 6 volts, connected to the main UPS. But this only provides an 11-hour power backup.

Rural Shores has also installed a radio wave tower for the internet facility, which has a speed of two megabytes per second. However, company officials said the speed may not be enough for a larger workforce at the BPO. The only option then is to get the connectivity through an optical fibre.

Earlier, Mishra had successfully experimented with a dairy project on his one acre land. Villagers were given membership of the dairy where they could sell their milk produce. The dairy and the building, where the BPO is proposed to be set up, will function from the same premises.

Next on the agenda is agriculture. "Villagers need to be convinced that conventional farming does not bring huge returns. They need to grow cash crops like banana, potato, peppermint and medicinal plants like Satawar and Artemisia,'' Mishra said.

Posted by Veronica Silva Cusi, news correspondent
Source: http://timesofindia.indiatimes.com


Related Groups
Agent Zone
CRM
HR
Location
Outsourcing
Performance
Quality
Technology
Telecom
Training

Related News
Indian Call-center Firms Moving Abroad
India's Call Centre Growth Stalls
2011 Best In Asia Pacific Honored at Best Practices Conference
It's Official! 4 of The Top 5 Countries For Best Practices Are in the Asia Pacific Region!
Best Practice Conference Dates - Orlando 2011 Announced
VW South Africa Ranked #1 in the world for best in-house mid sized contact center

About ContactCenterWorld.com:
Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center Best Practices & Networking

Date Published: Tuesday, September 27, 2011
Printer Friendly Version Printer friendly version
 Recommend to a friend
 Bookmark & Share



Post Message

Post Message






 

 

 





-Back To Top-

| Request Information from CRM & Contact Center Suppliers | About ContactCenterWorld |
| Advertise CRM & Contact Center Solutions | Link to this site |
| Submit CRM and Contact Center Content | Contact Us | Privacy Policy |
| Recommend this site to other CRM & Contact Center Professionals | Disclaimer |

©ContactCenterWorld.com 1999-2011
The Global Support Organization For Contact Center Professionals & the place for information on:
e-support, Erlang, First Call Resolution, Headsets, Help Desk Software, Internet Telephony (IP), IVR, Knowledge Management (KM), Metrics, Multimedia Contact Center, Offshore Outsourcing, On Hold, Outsourcing, Predictive Dialers, Quality Monitoring, Recruitment, Self Service, Speech Recognition