The Global Association for Contact Center Best Practices & Networking

Beckley, WV, July 29, 2011 -- TRG Customer Solutions today announced that it was raising the hourly wage rate for all full time inbound customer service agents servicing a global fortune 100 telecommunications client at its Beckley site. Effective 8/1/2011, all newly hired employees on this program will start at $12.25 per hour.

Tenured employees will also enjoy a higher pay scale - those with more than 2 years but less than 4 years’ experience will receive $12.75 per hour while those with 4+ years of experience will receive $13.25 per hour. This represents an 11% to 17% increase in salary, an average of over $2,000 per year from the previous structure.

Speaking about today’s announcement, Chief Executive Officer Frank Kelly reiterated his company’s continued commitment to growing its operations in Beckley. "We’re very excited about this new initiative," said Mr. Kelly. "At a time when many companies are laying off employees, we continue to hire and grow. We have a long history here, and this salary increase is a demonstration of our commitment to the people of Beckley."

TRG Customer Solutions set up its contact center in Beckley in 1996. Today the center employs over 250 people and provides customer service and sales services to two leading US telecommunications clients. The company also has nearby centers in Charleston and Elkins, WV. Globally, TRG Customer Solutions has 15 contact centers in North America, Europe, Africa and Asia, and employs over 5,000 people worldwide.

Tom Farrell, Chief Operating Officer, was also excited about the new initiative. "This salary increase will reward our exceptional employees and help us attract the best talent in Beckley. Our business is our people and our clients rely on our employees to represent their brands with care and passion. In return for their exceptional dedication, we believe strongly in investing in them in every sense."

TRG Customer Solutions is seeking dedicated, motivated individuals with exceptional communication and sales skills to join its team in Beckley. College students are eligible to apply. Interested candidates should contact TRG Customer Solutions directly:

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.pr.com

About TRG Customer Solutions:
TRG experts create brand-centric programs that can change the way your customers think about and act toward your product or service. We offer onshore, offshore, near-shore, and blended solutions. All are built on a common platform and training approach. And all are designed to help you maximize value without sacrificing consistency. TRG analytics and reporting services help you achieve your business goals and drive continued success. Our commitment to partnership with your company makes us more than an outsourced operational services provider. TRG Customer Solutions can serve as a strategic extension of your organization by offering effective ideas that supplement your in-house expertise.