The Global Association for Contact Center Best Practices & Networking

Jacksonville, FL, September 02, 2010 -- TRG Customer Solutions, a business process outsourcing (BPO) provider of customer management solutions and technologies, celebrated today the launch of its new contact center facility in Elkins; the company’s latest addition to its presence in the state of West Virginia. Located at 501 Wilson Lane, Elkins, WV, the 20,650 square foot facility will house more than 225 call center representatives and will bring up to 250 new jobs to the area.

"We’re very excited about this opportunity to expand our business in Elkins," said Frank Kelly, CEO of TRG Customer Solutions. "The talent and work ethic of employees in the Elkins region is one of the reasons we chose to locate our newest call center here. This new facility will not only help us broaden our footprint in West Virginia, but will provide jobs to hundreds of hard working people in Elkins, at a time when many companies are laying off employees," said Mr. Kelly. "It is a demonstration of our commitment to the people and state of West Virginia."

"I’m delighted that TRG has made the decision to expand its business operations here in West Virginia," said Governor Joe Manchin. "I am confident that West Virginia has the people, skills and infrastructure that will allow TRG to see continued growth and success."

The center will provide customer service, sales and billing services to one of TRG’s telecommunications clients. The facility officially started its operations on Monday the 30th of August, with a total of 82 call center representatives, taking both inbound and outbound calls. This capacity is expected to increase shortly as 35 more call center representatives will be joining the operations team the following week, with another 85 representatives presently in training.

TRG Customer Solutions is currently conducting a large scale recruitment campaign in Elkins to fulfill the remaining workforce requirements of this new center. As part of this recruitment effort, the Company is advertising for open Customer Service, Sales, and Management positions, which offer attractive compensation packages and generous employee benefit plans including hourly or fixed monthly salaries, performance based incentives, comprehensive health benefits, retirement benefits, and company paid training. Interested candidates are encouraged to apply online at www.trgcs.com/joinus.html.

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.pr.com

About ContactCenterWorld.com:
Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center Best Practices & Networking