The Global Association for Contact Center Best Practices & Networking

LONDON & BANGALORE, India, August 3, 2011 -- Wipro BPO, the Business Process Outsourcing arm of Wipro Technologies, today announced that TalkTalk Telecom Group PLC, a UK provider of value for money fixed line broadband and voice telephony services to consumers and business users, has selected Wipro BPO as one of its strategic partners for its outsourced contact centre operations. Wipro Technologies is the Global Information Technology, Consulting and Outsourcing business of Wipro Limited.

Wipro will be responsible for the creation of a new service centre in India to support the group's resident customers. Wipro will also work alongside TalkTalk to continue to improve the overall customer experience, including the implementation of new CRM technologies.

"Wipro's engagement with TalkTalk reinforces our leadership as the long-term strategic partner equipped to help global corporations transform their businesses using our process and technology capabilities. We are delighted to work with TalkTalk and help them strengthen their leadership position in the market place," said Manish Dugar, Senior Vice President and Global Head, Wipro BPO.

Jo Dawson, TalkTalk's Director of Consumer Operations, commented, "We have worked with Wipro for many years and look forward to leveraging Wipro's expertise, particularly in the use of new technologies, to deliver further improvements in our customers' experience over the years ahead."

Wipro BPO has the capabilities to provide onshore, near shore, offshore and hybrid delivery options with operations in more than 28 centres in 11 countries. Wipro BPO's services involve a broad spectrum of customized outsourcing capabilities leveraging both cross industry and industry specific solutions focusing on sectors such as Banking and Financial Services, Insurance, Retail, Consumer Products & Goods, Energy & Utilities, Healthcare and Pharmaceutical industries. The services portfolio spans industry specific solutions in Customer service (technical and non-technical; voice and non-voice), Finance and Accounting outsourcing, Human Resource outsourcing, Supply chain management, Knowledge services including Data Management and reporting, Legal process outsourcing, and Sales and Marketing outsourcing.

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.marketwatch.com

About TalkTalk Group:
TalkTalk is the United Kingdom's leading value for money provider of fixed line broadband and voice telephony services to consumers and business users. The group serves over 4.8 million customers across the UK under the TalkTalk, AOL Broadband and TalkTalk Business brands. Over the past five years, through a combination of organic growth and acquisitions, TalkTalk has built one of UK's largest broadband and voice customer bases.

About Wipro BPO Solution Ltd.:
Wipro Technologies is the global IT services business of Wipro Limited. Wipro delivers technology solutions to 18 countries, across four continents.