The Global Association for Contact Center Best Practices & Networking

New Delhi, India, Nov 15, 2011 -- For global independent tech support provider iYogi, processing thousands of daily electronic payments is the lifeblood of its business (NYSE, Nasdaq: VZ)

To enhance protection of its network and online payment system, this fast-growing company has chosen Verizon to deliver fully managed end-to-end security services.

iYogi provides personalized computer support for hundreds of thousands of individual and small-business customers in the USA, UK, Australia and Canada. As the company's global footprint has expanded, so has the volume of transactions it manages on a daily basis.

Vishal Dhar, iYogi's President Marketing and Co-founder, said: "We have built our delivery platform for tech support in line with the best global technology standards given that our business is built around the quality of service we offer our customers, and we strive to follow best practices in every area of our operations. When we started looking for the best available security solution, we turned to our existing partner Verizon which is a leading global provider of security services. Together with Verizon, we are confident we can achieve the highest levels of security compliance and performance - and in doing so, our customers can be confident about the security of our systems and their own transactions."

Verizon consultants are delivering a comprehensive range of managed security services to iYogi, including compliance to PCI DSS and ISO/IEC 27002, vulnerability assessment services, and investigative response services, which enable iYogi to receive timely notifications of potential security threats, vulnerabilities and effective mitigation of risks to iYogi.

These build on the existing Verizon integrated IP networking and applications management solution, which connects iYogi's global operations with the company's core business application servers, co-located in Verizon's Los Angeles data center. Verizon's secure and fully redundant facilities help iYogi minimize any potential customer service interruption - and therefore ensure service availability to its customers, whenever and wherever they need it.

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.newswiretoday.com/news/101289/

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