The Global Association for Contact Center Best Practices & Networking

Richardson, Texas – October 25, 2010 -- Vertex, an international Customer Management Outsourcing business with clients in the private and public sectors, announced that the District of Columbia Water and Sewer Authority (DC Water) has extended its contract with the company. Vertex will continue to host and run its proprietary customer information system (CIS) for DC Water, as well as manage billing services for DC Water’s customers.

DC Water is a multi-jurisdictional regional utility that provides drinking water, wastewater collection and treatment for millions of visitors, residents and employees in the District of Columbia, and also collects and treats wastewater for a population of 1.6 million in Montgomery and Prince Georges counties in Maryland and Fairfax and Loudoun counties in Virginia.

"We’ve enjoyed a great relationship with Vertex, with the company enabling us to streamline back-office operations and benefit from a state-of-the-art CIS," said Charlie Kiely, assistant general manager of DC Water. "In addition, we’ve been able to maintain strong communications with our customers through our partnership with Vertex, creating a win-win for all parties."

"It’s exciting for us to be able to continue to build on the strong foundation already established with DC Water," said Dan Sullivan, managing director, Utilities, Vertex North America. "It’s our goal to work closely with our clients to provide solutions that create stronger relationships with customers and improve efficiencies, and we look forward to continuing to help DC Water achieve its objectives in those areas."

About Vertex Customer Management:
Vertex is an international Business Process Outsourcer (BPO) and Customer Management Outsourcing business (CMO) with clients in the private and public sectors. Vertex employs 10,000 people who spans 4 continents and 70 locations, delivering solutions to a wide range of international clients 24/7. It provides a range of transformational service solutions to deliver outcomes for our clients in the areas of BPO & CMO, IT Applications, Services and Products, Consulting and Transformation, and Decision Sciences.