Dublin, Ireland and Akron, Ohio, June 26, 2012 -- Virtual Hold Technology(R) (VHT(R)), a provider in enterprise conversation strategies that enhance the customer experience, has added Videlica, headquartered in Dublin, Ireland, to its vendor-partner network. From its six international offices, Videlica serves customers in 13 countries including Brazil, Argentina, Columbia, Mexico, England and Ireland. Videlica will resell the Conversation Bridge™, a multichannel callback solution for customer-focused companies.

The Conversation Bridge solves the problem of self-service dead ends and bridges the gap between all self-service applications and contact center representatives so that customers no longer have to start all over, repeat account information or wait on hold. Whether customers try to make contact over the phone, on the web, in a smartphone app, through an online social community or via a TV-console app, Videlica’s Conversation Bridge provides a consistent experience across all channels and eliminates the self-service dead ends that disrupt the customer experience.

"Together, VHT and Videlica are a powerful global solutions provider for businesses that value their customer relationships," said Videlica CEO Andrew Salisbury. "This partnership will enable us to continue to answer increasing demand for customer-centric solutions that elevate the customer experience in both Europe and South America."

VHT CEO Wes Hayden said, "Videlica is well-respected internationally, and we are pleased to join with them to extend the reach of our customer experience solutions."