Akron, Ohio - Sept. 22, 2009 - Virtual Hold Technology(R), LLC (VHT(R)), announced today that it has entered into a reseller agreement with Bell ICT Solutions to sell and support the Virtual Hold software solution to Bell business clients across Canada. Bell, Canada’s largest communications company, is known for information and communication technology (ICT) solutions that simplify technology implementations. Now, the telecommunications leader can provide seamless integration of virtual queuing software into the existing contact center environment for its clients.

"Bell’s strong presence in the Canadian market helps businesses and government agencies gain better access to their customers through customizable, end-to-end information and communication technology solutions," said Ross Murdock, senior vice president of sales, Virtual Hold Technology. "The partnership between Bell and VHT will help Canadian businesses improve the contact center experience for the customers they serve by making better use of customers’ valuable time."

Virtual Hold software helps eliminate hold time in contact centers worldwide. When hold time is more than a few minutes, the Concierge(R) solution informs the customer of the estimated hold time and then offers to hold the customer’s place in line and call them back when it’s their turn to speak to a customer service representative. Scheduled callbacks, website integration and outbound notification products also are available.

"We are very excited to partner with Virtual Hold Technology," said Stéphane Boisvert, president, Bell Business Markets. "Call center solutions have greatly evolved over the last few years, and the Concierge solution will help our clients offer a better experience to their customers."