The Global Association for Contact Center Best Practices & Networking

Jan 27, 2012 --- Vodafone is transferring 207 call centre jobs to outsourcing company Teleperformance.

The deal sees Teleperformance take on part of the b2b work currently managed by Vodafone at its Newark call centre.

It will result in the transfer of 207 roles in three of Vodafone’s specialist operations team to Teleperformance.

Vodafone said all the transferred staff are guaranteed continuous employment and the same terms and conditions.

Vodafone said Teleperformance has been chosen for its 'experience and expertise as a leader in the provision of customer services in the business sector.'

The operator said the strategic partnership between the two companies 'underlines the importance of Vodafone’s operations in Newark and our commitment to provide the best service for business customers.'

Teleperformance CEO Alistair Niederer added: ‘This will be a true collaboration with Vodafone and the partnership will ensure a great future for the Newark contact centre and the services we can provide for business customers. We look forward to welcoming our new colleagues over the coming months.’

Caroline Hemmington, senior organising project leader at trade union Prospect, objected to the outsourcing. She said: 'Once again yet another group of employees in Vodafone find themselves facing transfer out of the company. Previously companies like Vodafone prided themselves on growing organically, providing long term prospects for employees. But increasingly pressure from a competitive market leads them to choose the route of outsourcing with everyone left behind wondering who will be next. As ever we will be supporting our members with appropriate advice throughout the consultation process and beyond.'

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.mobiletoday.co.uk

About Vodafone:
Established in 1994 to operate in the Turkish mobile telecommunications sector, Vodafone Group became a mobile operator under the name Vodafone Telekomünikasyon A.Ş. on May 24, 2006. Now the second largest mobile operator in Turkey, Vodafone has 18,000,000 subscribers. As England's first GSM carrier, Vodafone made the first mobile phone call on Jan. 1 1985. Vodafone Group Plc is the world's leading mobile telecommunications company, with a significant presence in Europe, the Middle East, Africa, Asia Pacific and the United States through the Company's subsidiary undertakings.

About Teleperformance:
Teleperformance, the global leader in customer experience, has been serving companies around the world rolling out customer acquisition, customer care, technical support and debt collection programs on their behalf. The Group operates about 88,000 computerized workstations, with more than 120,000 employees (Full-Time Equivalents) across 268 contact centers in 50 countries and countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries.