News : Volkswagen's 10 Minute Call Back Service Initiative
Mumbai, December 13, 2010 -- Volkswagen recently added to its high standards of customer service with a secured call-back service - after not more than 10 minutes!
The new standardized process is as easy as it is efficient. Everybody interested in Volkswagen can revert online to the company using the internet homepage. Latest 10 minutes after the request is registered the enquirer will receive a call-back from a well trained Volkswagen Call Center Agent who will help to find further information.
Talking about the benefits of this advanced service, Mr. Lutz Kothe, Head of Marketing & PR, Volkswagen Passenger Cars, Volkswagen Group Sales India Pvt. Ltd. Said "The utmost goal of Volkswagen is not only to provide premium and high quality vehicles but also customer service of the same standard. Thus to make the customer feel special is a pleasure for us. We're always happy to talk to our customers. This service emphasizes our commitment towards customer satisfaction."
With that kind of immediate customer interaction Volkswagen wants to assure an individualized service. Given the high standards of product and service quality Volkswagen stands for, it is crucial to offer a delightful customer experience right from the beginning. The service is available from 08:00 a.m. to 08:00 p.m. throughout the year.
Posted by Veronica Silva Cusi, news correspondent
About Volkswagen UK:
Volkswagen UK was established in 1952 and from the Milton Keynes office controls sourcing, marketing and distribution of all vehicles and parts in the UK and provides a host of support services to both its retailers and customers. Volkswagen UK, as part of the Volkswagen Group, employs nearly 600 people nationwide. Volkswagen also has 260 retailers throughout the UK and has a relationship with the UK that dates back to 1952 when the first two Beetles were sold. In 1953 Volkswagen Motors Ltd became the official UK importer.
Published: Monday, December 13, 2010
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