The Global Association for Contact Center Best Practices & Networking

Blue Bell, United States - January 27, 2009 - VoltDelta, the provider of Directory Assistance service to carriers in North America and throughout the world, announced today that the Paisley Group has statistically assessed VoltDelta Directory Assistance Database accuracy at 99.75%. The VoltDelta Database is comprised of millions of names, addresses and localities for business, government and residential listings. Accuracy measurement was conducted in this case for listings requested from operators across the United States in November 2009.

"The Paisley Group employs rigorous statistical analysis to verify North American Directory Assistance accuracy for carriers, DA system suppliers and NDA data aggregators"

Achieving a near-perfect accuracy score for data essential to directory assistance service is particularly notable due to the multiple sources needed to compile a complete range of listings as well as frequency of change. VoltDelta exceeds expectations in these areas by sourcing the listings directly from Telecommunication and VoIP providers and other partners as well as implementing processes and technology to efficiently update records on a daily basis.

"The Paisley Group employs rigorous statistical analysis to verify North American Directory Assistance accuracy for carriers, DA system suppliers and NDA data aggregators," said Jeff Rudolph, President and CEO of the Paisley Group Ltd. "VoltDelta’s 99.75% mark for accuracy, exceeding the 98.3% industry accuracy mean (2009), stands in testament to an organization dedicated to persistent optimization."

A key component of VoltDelta’s success is a system that makes it easy for telecommunication and VoIP providers to report disconnected or missing listings. VoltDelta Data Quality team members are thus able to react more quickly to resolve issues that might appear within the Directory Assistance Database and to maintain exceptional accuracy standards.

"Paisley Group audits for the past three years have verified VoltDelta accuracy with consistent year over year improvement." said Terry Saeger, SVP and GM of VoltDelta Directory Assistance, OnDemand and LSSiDATA. "We will continue to work to deliver listings excellence for our telecommunication customers as well as extend the value of our unique database resources to enterprises seeking to add personalization for customer care efforts."

About VoltDelta:
VoltDelta OnDemand provides telephony-based customer care solutions with Software as a Service (SaaS) efficiency. Contact center and remote agent call distribution and management, inbound and outbound voice recognition with unique CrystalWAVE technology, and voice of the customer call plus agent screen recording to monitor each call through any transfer work to enhance caller satisfaction without capital investment. VoIP and TDM access currently supports over 2 Billion calls per year and tens of thousands of agent seats with 99.99% reliability. U.K and German data centers in addition to redundant VoltDelta facilities in North America provide wide geographical coverage.