Independent audit re-certifies VoltDelta's Service Provider Solutions Quality Management System.
BLUE BELL, Pa., Aug 31, 2010 -- VoltDelta Service Provider Solutions, part of Volt Information Sciences, a provider of virtual contact center systems, voice self-service solutions , and operator services announced today that it has achieved TL 9000 re-certification for its Quality Management Systems. Compliance with TL9000 requires an independent audit every year with re-certification every 3 years. Initially certified in 2004, VoltDelta is now registered as in compliance with the most recent TL9000 Release 5 as well as ISO 9001:2008.
The TL 9000 quality standard is a telecommunications industry specific quality standard based on ISO 9001. It is overseen by QuEST Forum, a not for profit organization comprised of member organizations providing telecommunication products and services. TL 9000 demands attention to product reliability, software development, lifecycle management, and requirements that address communications among carriers beyond ISO 9001 requirements.
Customers of TL9000 certified vendors are assured of consistent quality resulting from Quality Management Systems that are constantly tracked and regularly verified.
"VoltDelta's continuation as a TL9000 certified vendor amplifies our commitment to quality based on a persistent investment in process, deployment execution and reporting," said Terry Saeger, SVP and GM of VoltDelta OnDemand, Service Provider Solutions, and LSSIDATA. "Audited compliance with requirements ranging from planning to long range sustainability of a service provides VoltDelta's customers with confidence in the ongoing quality of its Operator Services and Directory Assistance solutions which might not be available from vendors that do not comply with TL9000."
Release 5 of the TL9000 standard incorporated many changes within the TL9000 Quality Management System Requirements Handbook with focus on project and service delivery planning, sustainability and ISO 9001 alignment. VoltDelta's 2010 audit resulted in a completely conforming score.
About VoltDelta: VoltDelta OnDemand provides telephony-based customer care solutions with Software as a Service (SaaS) efficiency. Contact center and remote agent call distribution and management, inbound and outbound voice recognition with unique CrystalWAVE technology, and voice of the customer call plus agent screen recording to monitor each call through any transfer work to enhance caller satisfaction without capital investment. VoIP and TDM access currently supports over 2 Billion calls per year and tens of thousands of agent seats with 99.99% reliability. U.K and German data centers in addition to redundant VoltDelta facilities in North America provide wide geographical coverage.
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