News : VP Rail Europe's Contact Center To Present Best Practices
This is the 7th annual Best Practices in the ContactCenterWorld Americas conference and, unlike pretty much any other event in the US this year, there are no speakers who are there to sell!
Rail Europe - the award winning US based contact center and ranked one of the best in the World in 2011 will be sharing their best practices at the event.
Ludy Reyna, VP Operations at Rail Europe told us
"I'll be attending the ContactCenterWorld.com conference in Orlando this June. This will be my second year attending and competing. During my first attendance year I went away with a notebook full of ideas to take home. The open forums are great as everyone is genuinely interested in what you have to share and anxious to share their successes (and failures) with fellow attendees. We are all there to see each other succeed and you come away with not only great ideas, but you meet new colleagues that are willing to help you implement something that has worked well for their contact center. I am very excited to see and talk to those that attended last year and make some new contacts as well. "
This year’s event is certain to thrill again! It’s a unique event where delegates meet and hear from the very best in the industry – no vendors are selling, just practitioners and the ideas shared will lift any contact center to new heights!
Find out more: click on the Conference section on the left and select one of the upcoming events - Orlando, London, Singapore or Las Vegas
About Raj Wadhwani:
After leaving Kings College in London with a degree in Physics, Raj Wadhwani, President of ContactCenterWorld.com, spent his early years in a sales & marketing role with market leaders such as Unilever & Lafarge. In 1996 he set up his own call center consultancy & training company. Over the next 3 years his company won awards for customer care, he trained hundreds of managers from major corporations on how to manage their call centers and advised corporations on strategy & performance management. In 1999 he set up CallCenterWorld.com and changed the name to ContactCenterWorld.com in 2001
Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center Best Practices & Networking
Published: Monday, June 11, 2012
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