Camarillo, Calif. - September 30, 2009 - VPI, the provider of interactions recording, quality management and contact center workforce optimization software solutions, today announced it will introduce VPI CAPTURE ESSENTIAL for Contact Centers. VPI CAPTURE ESSENTIAL is an affordable, ready-to-use, next-generation call recording system that installs quickly to immediately ensure compliance, manage liability and optimize workforce efficiency. Built upon the VPI EMPOWER suite’s ultra-secure and reliable enterprise architecture, VPI CAPTURE ESSENTIAL leverages 15 years of R&D investment, thousands of successful deployments and proven integrations with all major communications platforms. VPI CAPTURE ESSENTIAL is the first truly affordable call recording solution to provide organizations with the advanced functionality and capabilities crucial for survival and success in today’s harsh economic climate.

"We understand that for many organizations, recording calls is absolutely essential for compliance and protection from liability issues," said Mike Mercadante, vice president of product management and CTO at VPI. "Unfortunately, due to tight budget constraints, some companies are investing in very basic, stripped down call recording systems and, consequently, are being forced to compromise on reliability, security and ease of use. We knew we could offer a much better, more affordable product that would provide our customers with everything they need out-of-the-box and nothing they don’t – the same degree of advanced security and robust reliability for which VPI solutions have built such a solid reputation, along with the sophisticated functionality essential for optimum efficiency and performance."

Many of the so-called "budget-friendly" call recording systems available today offer very limited functionality. They provide rudimentary recording and storage capabilities, meet only the most basic security standards, offer few, if any, search or reporting tools and ultimately require total forklift upgrades – usually a costly system replacement. Unlike these other systems, VPI CAPTURE ESSENTIAL is proven reliable, with certified and compliant-tested integrations with all major platforms including Cisco, Avaya, Mitel and many more. The solution meets the highest security standards with secure, end-to-end and AES 256 file encryption, file watermarking to ensure file authenticity and detailed audit trail reporting of user activities. The solution is also PCI-DSS Compliant and provides LDAP/Active Directory Support for authentication credentials and streamlined user administration.

In addition to ensuring that VPI CAPTURE ESSENTIAL provides the highest standards in security and reliability, VPI has included advanced functionality and capabilities usually only found in expensive recording software packages designed for large enterprise customers. "VPI CAPTURE ESSENTIAL comes fully loaded with a variety of superb features we consider essential for customers to fully maximize the benefits of interaction recording," explained Mercadante. VPI CAPTURE ESSENTIAL offers Web browser-based access and administration and the convenience of automated variable retention down to the channel level, which allows users to set rules to define what types of recordings are retained and for what period of time. Users will also benefit from interactive, drill-through Heat Maps for easy identification of trends and high-value calls and personalized Web dashboards with the choice of several built-in reports.

"We are confident that VPI CAPTURE ESSENTIAL offers the best value and lowest true cost of ownership available today," said Mercadante. "This single system supports VoIP, digital and analog communications – protecting our customers’ investment as their needs evolve over time. They can also use the same Web-based interface for unified access to all of their recordings and same file formats for VoIP, digital and analog recording at single or multiple sites. Our customers can count on easy upgrades that don’t require a lot of new hardware or extensive professional services costs when new versions are introduced. They can also migrate to VPI CAPTURE or VPI CAPTURE PRO, VPI’s analytics-enhanced call recording solution, and can add additional mix-and-match modules within the VPI EMPOWER suite including screen recording, quality evaluation, performance management and eCoaching at any time, when their budget allows. This degree of flexibility makes VPI CAPTURE ESSENTIAL a long-term investment that virtually any organization can easily justify. You simply can’t afford not to have a system like this."