Las Vegas – At the 2010 Best Practices Conference – The Top Ranking Performers in the Contact Center World – delegates heard from the top 4 contact center leaders in the world about their leadership style and methods. Delegates heard from Craig Johnson - General Manager for ACCENT Marketing Services (USA), Julie Warne - Head of Reservations for Carnival UK (UK), Wardhani Soedjono - CEO of PT VADS Indonesia and Nathalya Wani Sabu - Senior Manager, PT. Bank Central Asia, TBK (Indonesia)

The presentations were passionate and full of ideas on how these top leaders motivate and inspire their teams – lots of great information and best practices were shared and the audience were asked to vote on who is to be named the ‘best in the world’.

It was a close call, however Wardhani (Dani) Soedjono - CEO of PT VADS Indonesia clinched first place and received great applause as her name was announced as the best Contact Center Leader in the World.

Commenting on the win and being ranked #1 in the world, Dani added "The recent Contact Center World Top Performers Conference in Las Vegas has given me the opportunity to learn from the best on many aspects of contact center management and industry. It was a great honor for me to receive The Gold Medal as the Best Contact Center Leader and it has motivated my team and myself to always find ways to become better than today. Every day people changed to be better, so do we."

Pictured above - Raj Wadhwani President ContactCenterWorld presenting Wardhani (Dani) Soedjono with her award as Best Leader in the World at the gala dinner on 5th November 2010. On the right of the picture is the 2009 Best Leader in the World Darrell Robertson of New York Life.

Raj Wadhwani, President of ContactCenterWorld added "What struck me about all these presenters was how passionate and inspiring they all are. They deal with challenges just like the rest of us but have a flair for leading in the face of adversity and doing it with pride. I would work for any of these leaders – they taught me a lot at the conference and all of them were simply amazing. Dani is particularly inspiring – a true role model for the best in the best and, even though she came out of retirement to take over at VADS, she has so much energy and enthusiasm its infectious!"

Top Ranking Performers in the Contact Center World Awards is an annual benchmarking and best practices awards program run by Contact Center World. More details of the 2011 awards which are open for entry until end of January 2011 at this link http://www.contactcenterworld.com/worldawards

The Top Ranking Performers Conference is a conference series that consists of 4 events around the world – 3 regional and 1 global best practices conference that is open for anyone to attend. More details of the 2011 conferences are at this link http://www.contactcenterworld.com/conferences

A full list showing the 2010 Global Rankings for all awards can be found at this link

http://www.contactcenterworld.com/worldawards/award-rankings.aspx?id=B1AF3648-3E6D-4B47-9219-FDE4BD016F25