Warrington Call Centre Adding 250 New Jobs at Birchwood Park
August 25, 2010 -- A CALL centre operator is to recruit 250 new staff for its latest operation situated on Warrington’s Birchwood Park.
HEROtsc took over the running of the existing 600-seat contact centre from mobile communications operator Vodafone last month.
The company outlined a strategic development plan for the site which included three key aims of safeguarding existing jobs, as well as adding more staff to keep pace with a planned expansion of the workload, and a refurbishment of the site to provide better facilities and an improved working environment for staff.
Nichol Weatherston, Birchwood Park site director for HEROtsc contact centre company, said: "I am delighted to say that we are on schedule for all three.
"Work on sprucing up the building started this week and I am sure our employees will appreciate the differences that we bring to the building and their working environment."
He added: "We have been recruiting since day one, but that goes into overdrive now as we bring more work into Birchwood Park and fully utilise the capacity we have here.
"And, most importantly, I am very pleased at the way we have managed the transition from Vodafone into HEROtsc with no disruption to the service we give to Vodafone’s customers.
"The whole site has bought into the way we do business.
"They are doing a great job and we have introduced a variety of staff incentive schemes."
Warrington is already one of the biggest centres in HEROtsc’s site network, which includes eight others around the UK and an operation in India.
But Mr Weatherston said the company’s plans are to develop it even more as HEROtsc’s long-term strategic partnership with Vodafone begins to bring even more work to Birchwood Park, as well as other sites in their estate.
He added: "I am very pleased we are able to bring more employment into the area in such tough economic times.
"Our new recruits will find a company that looks after its staff by ensuring they are properly trained for the job, suitably incentivised and encouraged to maximise their potential.
"We firmly believe in promoting from within and developing talent within our ranks."
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