The Global Association for Contact Center Best Practices & Networking

OMAHA, Neb., Jan 31, 2012 -- West Interactive, a provider of contact center solutions, announces the release of Holly Voice Platform 6.0, an upgrade to its carrier grade Interactive Voice Response (IVR) software. Holly Voice Platform 6.0 is available through traditional software licensing, as part of a managed on-premise service or via West Interactive's hosting services.

Holly 6.0 adds support for an emerging standard for programming call control (referred to as CCXML) which can manage how phone calls are placed, answered and transferred.

The Holly heritage of offering reliable, scalable multitenancy solutions is extended in the Holly Voice Platform 6.0. The new release offers more efficient data logging, an improved management console and higher port density per server. These new features not only provide greater scalability for system capacity to accommodate today's largest deployments, but they also scale down efficiently to handle the more modest needs of small and medium-size enterprises.

Holly 6.0 also includes a broad array of enhancements that can assist developers with building more powerful applications. For example, detection of Telecommunications Device for the Deaf allows applications to take appropriate action in response to callers who might not be able to hear automated voice prompts. Many applications, particularly in government, must provide appropriate support for the deaf as part of compliance with the Americans with Disabilities Act (ADA).

"We are excited to launch the new Holly Voice Platform 6.0 release," said Skip Hanson, president of West Interactive. "This is another step in our commitment to delivering best-in-class contact center solutions for on-premise, as well as hosted contact center solutions. Holly 6.0 delivers customer-driven benefits and supports West Interactive's continued technology investment benefiting both our hosted and on-premise solutions."

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.marketwatch.com

About West Interactive:
At West Interactive, a division of West Corporation, we give companies the power to bridge the divide between providing superior services and reducing customer contact costs. Our focused and comprehensive voice self-service solutions, featuring touch-tone, speech recognition, natural language speech and other interactive voice response (IVR) technologies, allow your customers to easily access information or conduct transactions, via traditional or wireless telephones, hand-held devices or the Internet.