The Global Association for Contact Center Best Practices & Networking

IRVINE, Calif., Jan 31, 2012 -- Zeacom, a global provider of multimedia contact center and business process automation solutions, today reported that its Zeacom Communications Center (ZCC) contact center software is now available for Lync -- Microsoft's software telephony platform which is being rapidly adopted by enterprises worldwide. The announcement follows a successful beta program which saw ZCC deployed at Lync sites in Northern Europe and Asia Pacific. Zeacom is a provider amongst Microsoft Managed ISV's for Lync, with the resources to help organizations build out their helpdesk, call center or multimedia contact center to the Lync platform.

Spotless Group, a $2.5 billion facilities management company, migrated 600 Australian head office staff and its mission-critical IT helpdesk to Microsoft Lync without missing a call. The helpdesk supports the company's payroll function -- ensuring that over 40,000 workers are paid accurately and on time. Spotless successfully piloted and moved its ZCC-powered call center from the company's old PBX to Lync in less than four weeks.

Zeacom has over 4,000 customer sites worldwide and had been delivering contact center functionality on three of the world's most prevalent telephony platforms for 17 years. With the release of ZCC for Lync, organizations now have even greater choice when it comes to moving their existing contact center solution from one voice platform to another. Targeting up to 400 seats on Lync, ZCC allows contact centers to control the delivery of every contact -- from voice calls and email to SMS and social media alerts.

"When it comes to contact centers, it's not what you do but how you do it that matters," said Zeacom Vice President of Marketing, Sam Williams. "Zeacom's use of Microsoft's native UCMA architecture and trusted conferencing platform allows us to offer more expansive functionality. Our heritage of using other manufacturers' native methods of integration gives us a proven track record of delivering highly functional call center and business process automation solutions."

Since its inception, Zeacom has maintained a channel-only sales model and has a team of subject matter experts committed to supporting its partners worldwide, allowing them to build profitable relationships around Business Process Automation. "Almost 25% of Zeacom sites use Business Process Automation or Communications Enabled Business Processes (CEBP) to drive additional productivity out of their solutions," added Williams. "We are committed to enabling our partners and systems integrators to derive profits from the delivery of process automation and professional services. Together with our architectural advantages, and the range of choice clients have for telephony, we see a tremendous growth opportunity with this release."

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.marketwatch.com

About Zeacom:
Zeacom is a leading provider of advanced Unified Communications (UC) and Contact Center solutions that integrate real-time communication tools such as presence information, contact routing, conferencing, chat, speech recognition and social media with conventional tools such as voicemail, email and fax. Zeacom’s leading edge Business Process Automation (BPA) solutions make it possible to automate repetitive and time consuming business processes, giving you more time to focus on revenue generating activities. Whether you want to improve customer service, enhance employee productivity or simplify work processes, Zeacom Communications Center can help you reach your business goals with exponential ROI.