The Global Association for Contact Center Best Practices & Networking

Enterprise Connect, Orlando, Fl., March 1 2011 --  Zeacom,  a global provider of contact center software, announced today that its contact center solution, Zeacom Communications Center (ZCC), will interoperate with Microsoft Lync 2010, providing customer service agents and console operators with extra tools that measurably improve service quality and efficiency.

From the 1st of June, 2011, Microsoft Lync users will be able to seamlessly interoperate with ZCC, a fully featured, industry-proven contact center solution. ZCC’s modular, highly scalable, multi-functional design is in demand internationally in key vertical industries including financial services, local government and housing, transportation and utilities.

"Microsoft is delighted to be working with Zeacom to deliver a powerful contact center solution," said B.J. Haberkorn, Lync group product manager at Microsoft Corp. "The combination of Zeacom’s contact center management application and Microsoft Lync 2010 enables our mutual customers to combine contact center capabilities proven in traditional environments with presence-driven unified communications. This allows them to improve the productivity of agents, managers and other employees and to simultaneously improve customer interactions."

"We’ve been successfully designing and delivering contact center solutions for over 17 years," says Miles Valentine, CEO of Zeacom. "With more than 3500 customers around the world, our success is built on the fact that we listen to what our customers need. Microsoft’s software-based approach to telephony and communications now gives us an unprecedented ability to quickly respond to those customer needs, and supports our vision for ZCC to be at the forefront of contact center innovation worldwide."

About Zeacom:
Zeacom is a leading provider of advanced Unified Communications (UC) and Contact Center solutions that integrate real-time communication tools such as presence information, contact routing, conferencing, chat, speech recognition and social media with conventional tools such as voicemail, email and fax. Zeacom’s leading edge Business Process Automation (BPA) solutions make it possible to automate repetitive and time consuming business processes, giving you more time to focus on revenue generating activities. Whether you want to improve customer service, enhance employee productivity or simplify work processes, Zeacom Communications Center can help you reach your business goals with exponential ROI.